countryheritagetours2024 catalog FINAL - Flipbook - Page 50
2024 TERMS
AND CONDITIONS
PLEASE READ CAREFULLY
The purchase/payment of any travel services offered by
Country Heritage Tours Inc., hereinafter (“Country Heritage”),
constitutes a contractual arrangement between the Traveler
(“you”) and Country Heritage, and represents your
acceptance of the Terms & Conditions, Cancellation Policy,
and Privacy Policy.
Terms & Conditions are accurate at time of printing and are
subject to change prior to booking. You are advised to check
on the website or request the latest version of the Terms &
Conditions from Country Heritage prior to booking your
vacation.
HOW TO MAKE YOUR RESERVATION
To make your reservation, or for more information, visit
our website at CountryHeritageTours.com or call Country
Heritage Tours reservations at 1-800-346-9820.
VACATION AGREEMENT
Payment on any vacation indicates you and all members
of your traveling party have read and accepted these
Terms & Conditions. Your booking is not confirmed until
your payment is processed by Country Heritage Tours and
you receive a Reservation Confirmation.
RESERVATION DEPOSIT
A $200 non-refundable, non-transferable, per-person,
per-trip deposit is required to reserve space for you, with
some limited exceptions, as noted below. Air arrangements may require an additional deposit as noted in the
air-inclusive vacations sections below.
RESERVATION FINAL PAYMENT
Final payment for your reservation is due 100 days prior to
commencement of services. For reservations made within
the final payment date, payment in full is required at time
of booking to reserve space. Reservations (land and air)
are canceled if final payment is not received by the final
payment due date; cancellation penalties apply, as noted
below. For group reservations or custom departures, refer to
the Group Policy, which will be provided to you by Country
Heritage Tours. You are responsible for verifying everything
on your Reservation Confirmation is accurate and complete,
including dates of travel and options selected.
FORM OF PAYMENT
Country Heritage Tours accepts checks, money orders, Visa,
MasterCard, Discover/Novus, and American Express.
TRAVEL DOCUMENTS
Passenger Travel Documents, including e-ticket itineraries,
are available approximately 4 weeks prior to departure,
provided full invoice payment has been received.
RESERVATION CANCELLATIONS &
CANCELLATION FEES
If a Reservation Cancellation is received by Country Heritage Tours prior to the final payment due date, your nonrefundable deposit will be retained. All cancellations must
be received in writing at our Amherst, N.H. office.
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CANCELLATION FEES
The following cancellation fees are applicable to all Country
Heritage Tours trips unless otherwise noted by a separate
fee schedule (named for the tour) which supersedes the
standard cancellation fee schedule.
No refunds are provided for hotel changes; full cancellation
penalties, as noted above, apply.
STANDARD CANCELLATION FEES
• 101 days or more prior to departure: Non-refundable
deposit will be retained
• 100 – 46 days prior to departure:
30% of tour price will be retained
• 45 – 16 days prior to departure:
50% of tour price will be retained
• 15 – 0 days prior to departure:
100% of tour price will be retained
Single supplements ensure your own room, not necessarily
a twin- or double-bedded room. Single rooms in hotels are
generally smaller in size and may be less
conveniently located.
CANADIAN ROCKIES BY RAIL CANCELLATION FEES
• 101 days or more prior to departure: Non-refundable
deposit will be retained
•100 – 61 days prior to departure:
30% of tour price will be retained
• 60– 46 days prior to departure:
50% of tour price will be retained
• 45 – 0 days prior to departure:
100% of tour price will be retained
AIR-INCLUSIVE UPGRADE CANCELLATION FEE
The amount paid for any purchased upgrades (when
available) on tours with included airfare are non-refundable
and non-transferable once the final payment for your trip
has been completed.
BAGGAGE ALLOWANCE & LIABILITY
Porterage at hotels for one suitcase per person is included in
the tour price. Your single bag should have dimensions not
exceeding 30”x21”x11” and weight not exceeding 50 lbs.
(22 kg). Any luggage exceeding these limits on any Country
Heritage Tours trip will be assessed a handling fee per bag.
Carry-on bags should not exceed the dimensions of 12”x11”x
6”. For safety reasons, wheeled carry-on bags are not
permitted as a carry-on on motor-coaches and mini-buses.
Carry-on bags must be small enough to store in overhead
bins or under the seat in front of you.
Air carrier restrictions may vary from the limitations listed
above. Size and weight limitations for carry-on and checked
baggage vary from airline to airline and even according to
destination. While making an air-inclusive booking, you will
be provided with baggage fee information. After booking
an air-inclusive reservation, up-to-date information on
carrier-specific baggage allowance can be found on the
carrier’s website. Country Heritage Tours is not responsible
for additional fees imposed by air carriers for baggage, and
these fees are not included in the air-inclusive vacation price.
You will be required to pay these fees directly to the airline
at check-in.
No responsibility is accepted by Country Heritage Tours
for loss of or damage to baggage or any of the traveler’s
belongings throughout the duration of the vacation.
Baggage insurance is recommended. Travel Protection information will be provided with your Reservation Confirmation.
INCLUDED MEALS
Meals included in your tour package can be found on the trips
day-by-day itinerary. Because food reflects culture, we often
feature regional specialties. We regret that we are unable to
provide special meals for those with dietary restrictions.
HOTELS, ACCOMMODATIONS & TRANSPORTATION
The hotels listed on the website or in the brochure are
intended to be used on all departures; however, hotels are
not guaranteed. Country Heritage Tours reserves the right
to substitute other hotels than those listed on the itinerary
pages. If a change becomes necessary for any reason, the hotel substituted will be of equivalent quality to those shown.
Country Heritage Tours contracts two-bedded rooms. Triple
rooms are not available unless otherwise noted.
Accommodations outside the United States of America may
not accommodate wheelchairs or be wheelchair accessible.
The Americans with Disabilities Act is not applicable outside
the United States of America. See the TRAVELERS WHO NEED
SPECIAL ASSISTANCE ON TOUR clause that follows.
Air conditioning in hotels is not guaranteed and dependent
upon local and national laws and regulations. Though hotels
may have air conditioning as a listed amenity, the usage of
air conditioning is often not available at night or in the off
seasons. Other restrictions may apply. Country Heritage Tours
has no control over air conditioning restrictions
and regulations.
MOTORCOACHES
Travel on all Country Heritage Tours, Inc. trips is by luxury
scenic motor coach. All coaches are air conditioned and are
equipped with a restroom. For your convenience, travel days
include rest stops and meal stops.
Country Heritage Tours follows a mandatory, daily seat rotation on motor coaches. For the enjoyment of all passengers,
you must adhere to the rules of the Tour Manager regarding
seat rotation.
Many local laws require the use of seatbelts while traveling.
When seatbelts are provided, you are responsible for wearing
your seatbelt. Country Heritage Tours is not liable, nor are
our service providers, for any injury, loss, damages, claims, or
death resulting from any accident or incident if you were not
wearing your seatbelt at the time of the accident or incident
when the motor coach is equipped with them.
ENGLISH
All Tour Managers, Destination Managers, and Local
Guides speak English, and all vacation commentary and
instruction are conducted in English only. For maximum
enjoyment and understanding, you should be able to read,
understand, and speak English.
PUNCTUALITY ON TOUR
Country Heritage Tours is not responsible for any losses,
including missed sightseeing or having to make alternate
travel arrangements if you fail to meet the representatives
of Country Heritage at assigned timings and places/pick-up
points while on tour. Country Heritage will not refund nor
cover any cost or expenses incurred or compensation, if
any, claimed due to inability to maintain punctuality.
WI-FI
Wi-Fi connectivity on transportation provided by Country
Heritage Tours is provided by an independent third party
with separate Terms & Conditions of usage and acceptance
thereof. Wi-Fi connectivity is not guaranteed, and is often
disrupted, unavailable, and slower than you are accustomed.
GRATUITIES
Gratuities are included for services during the land stay of
your trip. This includes wait staff at included meals, hospitality staff at hotels, and porterage at hotels for one suitcase
per person. Gratuities for your Tour Manager, Destination
Manager, Local Guides, Bus Driver are not included in the
trip price and are discretionary. If you feel your Tour Manager(s) or driver helped you to enjoy your Country Heritage
Tours, Inc. experience, you may extend gratuity personally
and individually at the conclusion of the tour.
HOLIDAYS & SPECIAL EVENTS
During local or national holidays or special events, peak
seasons, on Sundays, and during religious occasions,
certain facilities such as museums, churches, restaurants,
sightseeing tours, hotels, and shopping may be limited or
not available. Alternatives will be offered whenever possible. Country Heritage Tours cannot be held responsible
for any closures, necessary itinerary changes, or curtails
for any reason.
FREQUENT FLYER & HOTEL REWARD PROGRAMS
Frequent Flyer mileage accrual is at the discretion of the
airline(s) and is not always granted for airfare purchased
through Country Heritage Tours. You will need to contact the
airline(s) directly for information on Frequent Flyer programs
and any applicable reward mile accrual. Country Heritage
Tours cannot assist with this process. Cancellation penalties,
as noted above, will apply to all airfare, regardless of accrual
grants. Take this into consideration before purchasing airfare.
SUBJECT TO CHANGE ITINERARIES
All Country Heritage Tours vacation departures are subject
to itinerary modifications without prior notice.
TOUR CANCELLATIONS
Country Heritage Tours reserves the right to cancel
or reschedule any vacation departure for any reason,
including insufficient demand or force majeure (see Force
Majeure section above).
SMOKING & ILLEGAL DRUGS
Smoking is not allowed on transportation that is provided
by Country Heritage Tours. Smoking includes cigarettes,
e-cigarettes, cigars, e-cigars, or any other smoking device.
Many hotels, restaurants, and other venues are smoke-free
or have non-smoking regulations in public spaces. Smoking
may be restricted to certain areas or not allowed. You are
responsible to abide by all third-party smoking policies.
Any carriage or possession of illegal drugs will result in immediate termination of the Country Heritage Tours vacation.
TRAVELERS WHO NEED SPECIAL
ASSISTANCE ON TOUR
You must notify to Country Heritage Tours of any disability
requiring special attention while on tour at the time the
reservation is made. Country Heritage Tours will make
reasonable attempts to accommodate the special needs
of disabled travelers, but is not responsible in the event it
is unable to do so nor responsible for any denial of services
by air carriers, hotels, restaurants, or other independent
suppliers. Country Heritage Tours does not provide personal
services (such as pushing a wheelchair, assisting with
walking, etc.) and Country Heritage Tours does not provide
individual assistance to a vacation participant for walking,
dining, getting on and off coaches, cruise ships, and other
vehicles, or other personal needs. A qualified and physically
able companion should accompany travelers who need
such assistance.
If we are not notified at time of reservation of any disability
requiring special attention, Country Heritage Tours reserves
the right to cancel your booking or terminate your vacation
if your special needs or disabilities are not suitable for the
vacation, pose a threat to the health and safety of other
participants or Country Heritage Tours staff, are incompatible with other travelers, or if you are not traveling with a
companion who provides all the assistance you require.
Not all sightseeing stops/sites accommodate wheelchairs,
and some locations and sightseeing activities require
extensive standing, sitting, or walking—sometimes on
unpaved or cobblestone streets. Country Heritage Tours
will not refund or cover any cost or expense incurred for
any missed activities due to a participant’s inability to fully
participate with the group. The Americans with Disabilities
Act is only applicable within the United States, and facilities
for disabled individuals are limited outside its borders.
Most transportation services, including the touring motor
coaches, are not equipped with wheelchair ramps.
Motorized scooters and motorized wheelchairs are not
suitable for international travel and are not permitted on
Country Heritage Tours trips. With prior permission and
waivers, we will attempt to accommodate motorized
scooters on domestic (USA) vacations, depending on the
suitability of the itinerary.
MEDICAL & HEALTH
All tour participants should be in good health and
comfortable with a moderate amount of walking.
Country Heritage Tours, Inc. cannot provide special individual assistance to tour participants with special needs
for walking or other routine activities. Tour participants
who require physical assistance should be accompanied by a helper, who will be responsible for providing
assistance. Country Heritage Tours, Inc. is subject to the
policies of suppliers of facilities, accommodations, and
transportation carriers, none of which are owned, leased
or operated by Country Heritage Tours, Inc.
Country Heritage Tours reserves the right to remove or
quarantine any passenger who shows signs of illness,
or who poses a threat to the safety and health of other
passengers. Removal or quarantine of passengers for
any health, safety, or behavior related assessment is at
the sole discretion of Country Heritage Tours. Any costs
incurred for medical assessments, diagnosis and/or any
other medically related charges are your responsibility
to pay and are due at time of services. Passengers will be
allowed to rejoin Country Heritage Tours with confirmed
medical certification from a licensed health practitioner
indicating fit to travel without causing harm or posing a
safety threat to other passengers.
SAFETY
Be aware that during your participation on vacations operated
by Country Heritage Tours , certain risks and dangers may
arise beyond our control, including, but not limited to:
the hazards of in undeveloped areas; travel by boat, train,
automobile, aircraft, or other means of transportation; forces
of nature; political unrest; acts of lawlessness or terrorism;
and accident or illness in remote regions without means of
rapid evacuation or medical facilities. Country Heritage Tours
will not have liability regarding provision of medical care
or the adequacy of any care that may be rendered. While
Country Heritage Tours will use its best efforts to ensure that
adequate measures are taken, by agreeing to participate in a
vacation and/or optional excursions you agree that you will
hold Country Heritage Tours harmless regarding any provision of medical care or the adequacy of any care rendered.
Country Heritage Tours is not responsible for such risks and
dangers that may arise beyond our control. Payment of your
deposit indicates you accept these risks and dangers and
agree to hold Country Heritage Tours harmless for such.
No weapons of any type are permitted on Country Heritage
Tours trips at any time. This includes, but is not limited to,
firearms, knives, mace, brass knuckles, and other weapons
of any type.
PHOTOGRAPHS & PICTURES
Photographs or pictures appearing in this brochure should
be used solely as an indication of facilities and attractions.
Actual facilities and attractions may vary according to
itinerary. Maps shown on the vacation pages are current at
the time of printing and may not reflect the actual routing
should the itinerary change.
STATED PRICES
All tour prices are in US Dollars. Unless otherwise stated,
all prices are per person, based on double occupancy, for
specific room categories and subject to availability at time of
